Q: Who are you?
A: We are Vibra Clothing, a UK based vintage clothing company that was created in 2019. We provide high quality, handpicked designer and sportswear second hand clothing. Our belief is focused around a need for an alternative system to fast fashion.
Q: Are your products second hand?
A: All of the products we source are second hand unless we state otherwise in the description.
Q: When will my item be dispatched?
A: All items are dispatched within 24 hours after your payment is confirmed.
Q: My item didn't arrive in the condition that was stated?
A: With the nature of vintage clothing being second hand items on offer, we try to make sure that all defects are included in the products description. However, please bear in mind that small marks and defects on the inside of the item may be missed during the photographing of the item. These small marks do not count as significant damage and should be expected with the majority of vintage pieces.
In addition to this, some of the vintage items we sell can become distressed due to decades of usage and wear. We believe that this can improve vintage items and make our stock unique. Therefore, we will not accept returns on items that have distressed characteristics.
If you believe you have purchased an item with us that in a significantly different state to what was described, please feel free to contact us by email at email@example.com
Q: What are bootlegs?
A: Bootlegs or 'Bootys' are items that have not been manufactured by the original manufacturer. Bootlegs can be a varied design on a particular item or a completely unique design. We always write 'Bootleg' in the description of the item to make sure we are being as transparent as possible.
Q: Do you accept returns?
A: Items can be returned for a full refund if they are returned within 14 day of purchase (21 for international orders) and in the same condition as they were sent.
Q: How long does shipping take?
A: We dispatch all orders within 24 hours of your order being confirmed. Please see below the time frames you should receive your order in:
UK (1st Class): Next working day
UK (2nd Class): 3-5 working days
America: 3-7 working days
Europe: 3-5 working days
Australia & New Zealand: 4-10 working days